As a user of the provincial health and social services network, you have rights recognized by the “Act respecting health services and social services” (LSSSS). These rights include the right to choose a professional or institution, to consent or refuse care, and to actively participate in decision-making, among others. For more information on your rights and how they are defended, visit the Regroupment provincial des comités des usagers. (Link is to page in English).

While health institutions are committed to providing quality care and service, it may happen that a situation arises that needs to be reported.

For assistance filing a complaint, contact the Centre d’assistance et d’accompagnement aux plaintes Mauricie-Centre-Du-Québec (CAAP-MCQ), an organization funded by the Québec Ministry of Health and Social Services whose mandate it is to help a user navigate the process of filing a complaint from start to end. The service is free and they will try to assist you in English to the best of their abilities. For help with translation, please don’t hesitate to contact CASE.

In the event that you are unsatisfied with the ruling of the complaint department, you can contact the Québec Ombudsman's Office at 1 800-463-5070.