Employment Counsellor (Mauricie)

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Program: CASE Pathways to Employment (YES-funded)

Location: Mauricie (Hybrid; based in Trois-Rivières, some regional travel required)

Contract: Full-time (35 hours/week), February 2026 to March 31, 2027 (with possibility of renewal subject to funding)

Salary: $35.00 per hour

Position Overview

CASE is hiring an Employment Counsellor to provide individualized, English-language employment services to job seekers facing linguistic and systemic barriers in the Mauricie region.

The role combines three core functions:

• Individualized case management and intervention

• Employment coaching and skills development

• Labour market integration and service navigation

Reporting to the Program Manager, the counsellor offers one-on-one counselling, employability workshops, and guidance to help clients navigate Québec’s primarily French-language employment services network and labour market. As part of a small team, services are delivered in-person and virtually across both urban and rural communities.

Key Responsibilities

Provide Individual Employment Counselling & Case Management

• Conduct intake interviews and employability assessments

• Develop personalized employment action plans

• Provide ongoing one-on-one counselling and follow-up

• Identify employment barriers and support solutions

• Document services, progress, and outcomes in program tracking tools

• Support clients through multiple sessions over several months

Deliver Employment Coaching & Skill Development

• Provide coaching on résumé writing, cover letters, and job search strategies

• Deliver interview preparation and mock interviews

• Teach workplace communication and professional expectations

• Design and facilitate small-group workshops (8–12 participants)

• Support confidence-building and job readiness development

Support Integration, Navigation & Referrals

• Help clients understand and access Services Québec and other employment programs

• Explain eligibility, procedures, and expectations of partner services

• Provide accompaniment or interpretation support when appropriate

• Coordinate referrals to CJEs, training providers, and community organizations

• Maintain communication with partners to support continuity of service

• Provide follow-up support after employment to encourage retention

Participate in Outreach & Collaboration

• Collaborate with partner organizations and employers

• Support networking activities and program visibility

• Contribute to development of bilingual employment tools and resources

Ensure Program Accountability

• Maintain accurate case notes and service records

• Track participant progress and outcomes

• Participate in team meetings and professional development opportunities

• Contribute to program evaluation and reporting requirements

Qualifications

• Post-secondary education in career development, counselling, social work, or related field

• Minimum two (2) years of experience in employment counselling or case management (structured one-on-one client accompaniment, employability assessments, individualized action plans)

• Knowledge of the Québec labour market and job search practices

• Understanding of Québec employability intervention approaches (e.g., SEMO-type structured accompaniment, individualized integration pathways, retention support)

• Fluency in English required; functional spoken French required for navigation and partner communication

• Strong written English required (ability to help clients prepare professional documents)

• Strong communication and organizational skills

• Ability to work both independently and as part of a coordinated service team

• Valid driver’s licence and regional travel availability

Assets

• Experience working with official language minority communities

• Experience in community or government-funded employability programs

• Knowledge of Québec employment and training services

• Experience coordinating referrals and collaborating with external service providers

• Familiarity with case-management or client-tracking databases

• Experience with vulnerable or diverse populations

• Knowledge of regional employment ecosystem in Mauricie–Centre-du-Québec

Working Conditions

• Hybrid work (office, community locations, and virtual delivery)

• Travel throughout Mauricie required

• Flexible scheduling including occasional evening activities

• Collaborative team environment with professional autonomy

How to Apply

Please submit your CV and cover letter to: dg@casemcq.org

CASE is committed to employment equity and encourages applications from members of official language minority communities, newcomers, Indigenous persons, and individuals from diverse backgrounds.