Program Manager (Pathways to Employment)
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Organization
Centre for Access to Services in English (CASE)
Program
CASE Pathways to Employment (YES-funded)
Location
Mauricie–Centre-du-Québec (hybrid; travel required)
Contract
Full-time, salaried contract (February 2026 – March 2027)
Position overview
CASE is seeking a Program Manager to lead the implementation and coordination of its Pathways to Employment project, funded through Youth Employment Services (YES). This role is responsible for overall program development, coordination, partnership development, data collection and reporting, and operational oversight of English-language employment services delivered across the Mauricie and Centre-du-Québec regions.
The Program Manager works closely with two Employment Counsellors and reports to the Executive Director. The Program Manager provides both strategic oversight and hands-on coordination of program activities, partnerships, reporting, and service delivery systems. The role is central to ensuring funder compliance, strong regional collaboration, and meaningful employment outcomes for English-speaking youth.
Key responsibilities
Program coordination and oversight
Coordinate the day-to-day implementation of the Pathways to Employment project across multiple service points
Ensure activities align with approved objectives, timelines, budgets, workflow coordination and service prioritization and performance indicators
Monitor service delivery volumes and outcomes, identify risks or gaps, and implement corrective actions as needed
Contribute to internal planning, documentation, and continuous improvement processes
Partnerships and outreach
Develop and strengthen partnerships with Services Québec, Carrefours jeunesse-emploi, Le Pont, Stratégie Carrière, and other regional stakeholders including but not limited to community organizations, employers, and training providers
Represent CASE at regional employment tables, committees, and inter-agency meetings
Coordinate referrals, joint initiatives, and shared service pathways to improve access for English-speaking clients
Support employer engagement activities, including the planning and delivery of one annual bilingual networking event
Data collection, reporting, and evaluation
Oversee standardized data collection using YES templates (demographics, services, outcomes)
Review client feedback and service data quarterly to support continuous improvement
Prepare and submit quarterly activity and performance reports in collaboration with finance staff
Support audit, monitoring, and Community of Practice participation requirements
Resource development and capacity building
Coordinate the translation and plain-language adaptation of approximately 50–100 employment-related tools over the duration of the contract
Support the co-development of bilingual resources in collaboration with partner organizations
Contribute to internal staff training, onboarding, and knowledge-sharing related to employment services and Official Language Minority Community (OLMC) needs
Qualifications and experience
Post-secondary education in social sciences, employment services, community development, business administration, human resource management or a related field
Minimum 3–5 years of experience in program coordination, employment services, or community-based project management
Demonstrated experience working with funder-driven programs, reporting requirements, and performance indicators
Strong understanding of employment and training systems in Québec
In-depth knowledge of the Mauricie–Centre-du-Québec (MCQ) region and the local English-speaking community
Minimum two years of experience in supervision, coordination, and human resource management
Strong interpersonal and communication skills for engaging with community members, organizational partners, and service providers
Proven ability to manage multiple priorities, meet deliverables and deadlines, and work independently with initiative
Strong problem-solving and analytical skills
Fluency in spoken French and English, with excellent written English and strong French writing skills, including the ability to translate materials from French to English
Valid driver’s licence and ability to travel within the region
Assets
Experience working with Official Language Minority Communities
Familiarity with Youth Employment Services, EF-OLMC, or similar federally funded programs
Experience supervising or coordinating frontline service staff
Experience working in partnership-based or multi-stakeholder environments
Working Conditions:
Hybrid Work Arrangement: Some remote work is available (home office setup with high-speed internet required), with minimum 2 days per week in the office
Regional travel within the MCQ territory is required
Flexible work hours, including occasional evening and weekend meetings or events
Employment Details:
Title: Program Manager (CASE Pathways to Employment)
Job Type: Full-time contract, February 2026 – March 31, 2027, renewable upon successful program funding renewal
Benefits: Flexible schedule, remote work option
Work Location: Hybrid remote, based in Drummondville and/or Trois-Rivières, QC
Application Deadline: March 9, 2026
Start Date: A.S.A.P.
How to Apply: Please submit your CV to dg@casemcq.org.
About CASE: CASE is a non-profit organization dedicated to serving the English-speaking community of the Mauricie–Centre-du-Québec region. Learn more at www.casemcq.com
